During the booking of your first session, a NON-REFUNDABLE DEPOSIT will be required for confirmation.
*If session is 49 hrs or more, the deposit is 50% of session total.
*If 48 hrs or less, the FULL amount will be required.
We will not schedule ANY New Client without a deposit
** Refundable Deposits ONLY IF**
-- Due to Inclement Weather and Client is from OUT-OF-STATE.
-- Therapist has to cancel with no agreement on rescheduling date/ time.
We understand that nature can be unpredictable at times. We do not want you to risk getting hurt or injured.
However, we do ask that you Call the office 2 or more hours prior to scheduled start time, so that we can reschedule the appointment.
Failure to call 2 hours in advance for the session is considered a "NO-SHOW"
*The 2 hour rule is only for inclement weather, not for normal circumstances.*
- If you are running late, please be courteous, and inform our staff by calling or texting.
** Arrivials less than but up to 15 Minutes late- Session time will be shortened by the amount of time you are late by.
** Arrivals more than 15 Minutes late-- session will be forfeited and considered a "NO-SHOW"
First of all, this is very rare, and should not happen, however, should it occur
--The Therapist will go over session time, to give you the full session time.
--The therapist will add aromatherapy or any other enhancement (valued up to $10) at no charge to you.
* Upon being a NO-SHOW",
-- An automatic $25 fee will be charged.
-- Any remaining amount for service, that the deposit, does not cover will be charged as well. (For example, upon booking, you were only asked to pay 50% of service, the remaining 50% is still due and therefore will be charged.
--Failure to pay amount now due, will result in no longer being allowed to schedule future sessions until paid.
We ask that if you need to reschedule your session, that you
--be courteous and give 24-48 hours notice prior to scheduled start time.
- *Failure to give adequate notice, could result in the "NO-SHOW" fees being applicable.
If the therapist has to reschedule the session, she will give as much time as possible as well. If she can not give a 24 hour notice, due to an emergency, your rescheduled session will have added time as well as an added enhancement at no additional charge to you.
Locals, Military, or Emergency Personnel --
** Choose an enhancement from the following list, at no additional charge to you.
-- Aroma Scalp Massage
-- Seasonal Foot Scrub
-- Himalayan Foot Dome
Identification may need to be shown.